Contact your PAM Admin to create your Login ID (AD ID/i-Auth) in PAM. Once your User ID is created in PAM you will be able to log in to PAM Dashboard with your Login Credentials.
Go to PAM Dashboard ⇒ Access Control Manager ⇒ Maintain User ⇒ Create User ⇒ Approve User ⇒ Check mark on i-Auth ⇒ Set Password for user login ⇒ Save Settings. Ask the user to log in to PAM Dashboard with the domain as i-Auth.
Please select proper domain and enter correct credentials. If issue still persists then contact your Server/AD Team or PAM Admin to check your user ID status.
Go to Dashboard home page, click on Username dropdown then select 'Terminal-Logoff' your PAM RDP session will get logged off. It is a good practice if you log off Access Control Directory/Access Control Manager/Video On Demand/i-Collab session every
time, after your work is done.
Go to Dashboard home page, click on Username dropdown then select 'Terminal-Logoff' your PAM RDP session will get logged off. It is a good practice if you log off Access Control Directory/Access Control Manager/Video On Demand/i-Collab session every time after your work is done.
Contact your PAM Admin and verify that your mobile number is properly configured in Access Control Manager.
Kindly ask your PAM Admin to check the Port/Tracert status from PAM server.
Kindly ask your PAM Admin to give you access to that server from ACM connection master.
Kindly ask your PAM Admin to give you access to that group from ACM ⇒ Maintain Group/User.
Kindly download Iraje plugin from user dropdown menu, and install plugin with admin rights.
Kindly inform your PAM Admin to perform Change Password on that particular connection or else you can ignore this warning as this is a soft warning from PAM, kindly click on Ok and Continue.
Kindly ask your PAM Admin to use “Reset as” functionality for your ID to get the same privileges as that of your colleague’s ID.
You would get this message if Time Based Restrictions are applied. Contact your PAM admin to check time based restriction on your ID.
You would get this message if you choose the Mobile | E-mail OTP & if no mobile/email is configured for the ID. Kindly contact your PAM admin with the mobile & e-mail address to have it configured.
Kindly contact your PAM admin and have them reset your Microsoft | Google based OTP option. It will ask you to re-register the next time you login.
IDLP has been applied on your ID. Kindly contact your team manager & PAM admin in order to have the IDLP restrictions lifted.
The Remote Desktop Service is down. Kindly contact your PAM admin.
The target ID is not in the RDP group. Kindly have the PAM admin contact the Server Team with the Target ID to have them add the ID in to the RDP group.
The PAM database is not reachable. Kindly do a 'Terminal Log off' from the user drop down menu from the dashboard & try again in sometime. Contact your PAM admin is the issue persists.